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At Cine Clothings, we strive to ensure that our customers are completely satisfied with their purchases. If you receive a damaged product, we offer a straightforward refund process to address the issue promptly.
1.1. If you receive a damaged product, you must submit a refund request within 1 week (7 days) from the date of delivery.
1.2. To initiate a refund request, please contact our Customer Service team at
kmeda0521@gmail.com. Please provide your order number, a description of the damage, and any relevant photos of the damaged product.
2.1. Refunds will only be issued for products that are confirmed to be damaged upon delivery.
2.2.
To be eligible for a refund, the product must be in its original
packaging and include all accessories, manuals, and any other items that
were included with the product.
2.3 In the event that delivery fails
due to an incorrect address provided by the customer, we will initiate a
refund within three business days after we have received the returned
product.
3.1.
Once your refund request is received and inspected, we will send you an
email to notify you of the approval or rejection of your refund.
3.2.
If your refund is approved, we will process the refund to your original
method of payment within 10 business days. Please note that it may take
some time for your bank or credit card company to process and post the
refund.
4.1. You
may be required to return the damaged product to us. If a return is
necessary, our Customer Service team will provide you with a prepaid
shipping label and instructions on how to return the product.
4.2. Please ensure that the product is securely packaged to avoid any further damage during transit.
5.1. Certain items are non-refundable, including:
Gift cards
Downloadable software products
Certain health and personal care items
6.1.
If more than 1 week (7 days) has passed since the delivery of your
product, unfortunately, we cannot offer you a refund for damaged
products.
Contact Us
If you have any questions or concerns about our Refund Policy, please contact our Customer Service team at
manikantaswamycgg@gmail.com.
By
making a purchase on our website, you acknowledge that you have read,
understood, and agree to be bound by this Refund Policy.